Shipping policy

UK Shipping Information

Free UK Delivery
We offer free standard shipping on all orders within the United Kingdom.

Dispatch Time
Orders are usually dispatched within 1 business day after proof approval (if applicable). You will receive a dispatch confirmation once your order has been shipped.

Delivery Timeframes
Most UK orders arrive within 2–5 business days after dispatch. However, delivery times may vary.

Delivery Delays
While we aim to dispatch promptly, delivery delays may occur due to external factors such as:

  • Postal strikes

  • Seasonal backlogs

  • Weather conditions

  • Royal Mail service disruptions

These are beyond our control, and we are unable to offer refunds for delays caused by such circumstances. We appreciate your patience during these times.

Lost Orders
If your order has not arrived within 15 business days from the dispatch date, please get in touch. Once confirmed as lost by the carrier, we will offer a replacement or a refund.

International Shipping Information

Available Destinations
We currently ship to the United States and selected international locations.

Dispatch Time
Orders are usually dispatched within 1 business day after proof approval (if applicable).

Delivery Timeframes
Estimated delivery times are:

  • United States: Standard 10–14 business days, Tracked 6–10 business days

  • Other international destinations: 7–21 business days depending on location and service chosen

Delivery times are estimates only and may vary due to customs clearance and local postal service delays.

Customs, Duties & Taxes
International orders may be subject to import duties, taxes, or handling fees imposed by the destination country. These charges are the responsibility of the buyer. We are not responsible for delays due to customs.

Delivery Delays
External factors such as customs checks, seasonal backlogs, or carrier disruptions may extend delivery times. Unfortunately, these are beyond our control, and refunds cannot be offered for delays caused by such circumstances.

Lost International Orders
If your order has not arrived within 25 business days from the dispatch date, please contact us. Once confirmed as lost by the carrier, we will offer a replacement or a refund.

Contact Us
If you have any questions about shipping, please reach out at contact@doodledaisy.co.uk